Return & Exchange Policies

Warranty Policy for Tack, Apparel, Lifestyle and Tools


I hope you really enjoy what you've ordered. All of the things I make have been coerced into being with careful attention, details obsessed over, and put through their paces.


If you don't love it, I will exchange it, or return it. If you don't love what you get from me, me know. All we ask is that you get in touch with me within 2 weeks of your original order.

 

Returns:


 

You may return the product at your expense of anything that doesn't please you as long as it is in like new condition, a refund will be issued in the amount of the product. Shipping is not returned.
Any defects, which are extremely rare will get a replacement.


Halters:

Keep in mind, 99% of the time you think you think you have a fit issue with your halter being too small, you have the right halter and a wear-in period will result in an ideal fit. The same goes for any training tool, it may take a period of time to see results, there are no instant fixes when it comes to horse training, and if there were, their results would not last.

If you do decide to return something, it needs to be clean and in new condition

Pocket flags:

I will tell you that if you are rough on tools, I would not suggest the Pocket Flag - I would choose the Horsemanship Flag instead. Both are well made, but it is akin to asking an eyeglass screwdriver to do the job of a big fat great leverage screwdriver. The Horsemanship Flag I offer that is not retractable is much more durable, can sustain impact and does not require any finesse. The Pocket Flag does require both some care keeping it clean, not sustaining impact and being good with your hands, so my only advisory to you, is pick the right tool for how you use it, as I do not warrant or offer returns for anyone's own lack of patience or lack of care within product instruction.


Horse Education Company
7640 Bechtel Road
Wooster, OH 44691


Exchanges:


We will gladly exchange sizes for you, simply return the goods to us with instructions on what sizes you would like and a check for return shipping and I will promptly reship the exchange. If there is something else you'd like to purchase, I will gladly combine shipping with your new purchase and your size exchange.

Shipping charge for size exchanges for the HYBRID Halter within the continental United States are a flat $8. See the Halter Exchange & Sizing Page for further details and things to check before sending your halter back to me.

 

Shipping/Taxes


All orders are shipped from the United States. International shipping, duties and tax are the responsibility of the buyer. We do everything we can to keep our shipping rates low, fair and reflective of what we are charged by carriers.

 

We Try Our Hardest to Treat Everyone Like Friends and Leave a Kind Path,
I ask you do the same.